Few days back I owned Hyundai Elantra and I would like to appreciate Kanika Vig for her outstanding service and support. From the very beginning, Kanika demonstrated a high level of professionalism, patience, and genuine care. Her attention to detail, clear communication, and willingness to go the extra mile truly made a difference.
Thank you for your response, but ee need to clarify a few things. You turned the truth upside-down , tried to grab more money and we paid for no diagnostics and no result we just paid 168$, When my wife booked the appointment over the phone, she clearly mentioned both issues: the emergency braking that happened twice for no reason, and the sound when pressing the brakes. Pls say the truth , To now say that I only mentioned one concern is simply not accurate, and just you are changinging the truth for your own benefit and it feels like you are implying I wasn’t truthful. As for the brakes, they were newly changed, and instead of offering any real diagnostic and solution you immediately dismissed them because they were not Hyundai OEM. That does not justify quoting her $750 for something we had just replaced. after your wrong diagnostic that advised to change rotors and pads, where u just wanted to make money we headed to another reputable garage and the real reason was silly and fixed within 10 minutes for free, he said "it is not worth it", no sound now and guaranteed, so you wrongly recommended, and more you turned the truth upside-down for your benefits . This is not a diagnostic sir , you simply did not diagnose and didn't know the reason and to hide your failure and to grab money you came up with your called "great solution" to change the whole system for 750$ , disregarding people's ability to afford . Regarding the “emergency braking” issue, the front desk representative — who was speaking on behalf of the technician — came to her and clearly said: “we did not find anything.” There was no mention of collision damage at that time. Now, in your online response, you write something completely different. This is unacceptable and feels like you are playing with your customers rather than being transparent. You turn the truth just for your benefit... About the diagnostic charge: you say that "she signed the work order” — but let’s be honest, this was not optional. When she specifically asked about our extended warranty, your representative told her that she has to sign it, but added “maybe it will be no charge, we will see,” meaning even he was not sure. So she signed because no other option and hoping that it is under warranty specially the emergency breaking matter. At the end of it all, whether you spent 1 hour or 3 hours, she was left without any real solution, only a bill of $168.17 For no diagnostics, you simply didnt know the reason for both issues but charged her for nothing just made her spent 3 hrs at your place, just you came with wrong recommendations, after paying more than $2,000 for an extended warranty, you make us feel like we wasted both time and money. We hoped Hyundai and specifically Hyundai Georgetown to stand by their customers. Unfortunately, this experience proved the opposite. For these reasons above We ask you return the money you charged and you to escalate this matter to upper management to take proper actions
I had a good experience at Georgetown Hyundai. They all were friendly and answered my questions and concerns. A shout-out to Connor, I’m very happy with his service.
Thanks for the reply on the review I deleted.. but your own answer shows the real issue. Almost every dealership in Canada, even for rare or new cars, arranges a short supervised test drive with the same showroom model because they know no one will spend thousands without trying the car first. Also, your team promised me over the phone that I could test drive the Ioniq 9, which is why I came. After reaching there, suddenly the rule changed to “pay deposit first.” This is not about stock, it is about giving proper customer experience and having confidence in what you are selling.
They had my car for a month to replace the battery, and gave it back to me with a cracked windshield… (no physical damage prior) Somehow try to blame me?! Manager was very rude to my mother for like no reason too LOL. I will absolutely be pursuing further action to make sure this is fairly dealt with :) Genuinely a backwards situation. Stay away! Response edit: We have asked for the inspection report several times in person and through email and were only met with refusal by Conner and team. They are unwilling to share it with us, to this day we are waiting. They just have to respond to the email!
5 Stars: I bought a car from Georgetown Hyundai through Nitin Sharma. He got me the car and approval in just one day! If you’re looking to buy a Hyundai, visit Georgetown Hyundai for an honest and transparent deal.
Thank you to the receptionist at the front desk who was very kind and the service staff who took good care of my 2021 Santa Fe. Thank you to everyone at Georgetown Hyundai for taking care of all my vehicles needs In a timely manner, with an affordable rate. Highly recommend!!
Georgetown Hyundai is a Canadian Hyundai dealer based in Georgetown, Ontario. Georgetown Hyundai is located at 316 B Guelph St, Georgetown, ON L7G 4B5, Canada.
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