Staff is friendly, helpful and it’s a convenient location. However, I wouldn’t recommend the home renovation option. Two separate jobs to be quoted and both contractors they recommended either kept rescheduling or didn’t return call.
We just want to say thank you to Paul S for his help this last week with our countertop and sink purchase. Everyone at the store was so helpful and friendly and it was well worth the drive from Brampton. Thank you both Paul and Ashley for your excellent customer service. Ron and Val M
Ashley and Ali were friendly and helpful. The same can not be said about Sandy or Sally ( manager ). I was requesting to a replacement on an item that was defective. All she kept saying was i can only refund you on the clearance item and not the regular item. If she stopped and actually listened to a customer. She would get it right away that i am not asking for a refund / money back. I try help a local store and its also a bit more convinient and this is the headache i get. A big box store would have better trained staff and maybe better to go that route in the future. Story: I purchased a shut of valve on clearance ( reciept stated missing drain cap ) and purchased a similar shut of valve at regulare price thinking that i can keep one as spare since i had one fail on me in the middle of winter in the evening. So i installed the regular priced shut of valve and it was leaking from the drain tube and exit port when the valve is closed. So i installed the spare one and used the cap on the spare one. I went back to the store with the regular priced valve with a missing cap since it could be easily switched out and i dont need it anyways. So after a couple back and forth i told Sandy about the issue and she was persistent about doing a refund at the clearance price. I kept telling her that i need a replacement not a refund. She kept saying that since it didnt have the cap that its the clearance and that she couldnt give me a replacement cuz its missing the cap. I told her you can give me a new one and we can switch the cap. I dont need it. After getting me all worked up. I said ok i can come back with the cap then you can replace it. I told her its fine as long as i get a new valve with a cap. She was adamant and based on what i can tell she is saying i want a replacement and want everything including the cap present even though i clearly told her previously and multiple time that i dont need it. My guess is she thinks i was trying to cheat them. I told her why would i go through the trouble of sodering it in. Then removing it since its defective and sodering the spare on just to cheat for a valve. Then she suddenly comes up with a bright idea that we can swap the caps. There was none in stock and the next shipment was tues. I said i am fine with that since its a spare. I am all worked up but keeping my composure. I came back the next weekend and valve was replaced and cap was switched. Manager should first learn to listen, deescalte and actually understand instead of judging and being confrontational since she thinks i was cheating them. Maybe due to my background being oriental asian. She tought she could get her way or push me around. But its the principle.
Jacob at Home Hardware was amazing! He took the time to listen to what I needed for my project and helped me find exactly the right tools and materials. His expert advice made a big difference—he gave me tips on how to use the supplies properly and even suggested a few ideas to make my project even better. He was super patient and made sure I understood everything before I left. Thank you, Jacob!
Honestly not a good customer service experience, we came in to look at cutek stain for our deck, we did have a individual stop to ask us what we were looking for, told us he would be back in a minute, never came back, so we just tried to figure it out ourselves, I don't know why we even bother with this location, we always here mixed thoughts on this place, we will be going to the Milton location for now on
I’ve never been to a more useless store in my life. Three people just sitting there, and nobody wanted to help me. Left and went to Canadian tire. Don’t want your time at the store.
For variety, it's not Home Depot, but it's in-town and convenient. Staff are more knowledgeable. Small town feel. Only ding is the Sunday hours, but again, small town thing.
Helpful and polite. Always find what I need.
I am not a fan of Home Hardware, most of the things you have to order in and stock is limited but it beats having to drive to Home Depot. What I will say is at least they have fairly friendly staff who try to help you as best they can unlike other larger stores where you cannot find an employee.
This is a good home hardware. It was neat and well stocked. And they had quite a variety of products.
The hardware and building supplies centre of Georgetown. A great selection of items and hard to find hardware. Old style customer service. Lots of curteous and helpful staff. A pleasure to visit!
Bad customer service. I went there asking for some lumber that was advertised as on sale. No one knows nothing about the 4x4x8 pile sitting on the parking lot. They asked me to wait for Moe who never shown up. The man at the help desk asked.me what do I wanted to know and my question was abput the reason it was at a 1/3 of the regular price.and if I could inspect the lot in detail. He just said with a rude tone that is the price and you take the risk.I do know is a sale but not letting me see what I want to buy is not good customer service beside not finding in the paperw9rk and electronic system the stock.I have had similar experiences in other HH stores but this one is the worst
United Lumber Home Hardware Building Centre is a Canadian Home improvement store based in Georgetown, Ontario. United Lumber Home Hardware Building Centre is located at 333 Guelph St, Georgetown, ON L7G 4B3, Canada.
Please contact with United Lumber Home Hardware Building Centre using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find United Lumber Home Hardware Building Centre opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.